Financial Protection

Rest assured that we have you covered

Financial Protection for Your Peace of Mind

At East Cape Tours, we understand the importance of financial security when it comes to planning your dream holiday. Whether you’re embarking on a safari adventure in South Africa or exploring the diverse landscapes of the United Kingdom, we’ve got you covered with comprehensive financial protection measures. Here’s how we ensure your peace of mind.

From the United Kingdom: ATOL Protection

Book a Package with Flights through Our UK Company

When you book a holiday package that includes flights through East Cape Tours & Safari Limited, based in the UK, you receive ATOL (Air Travel Organiser’s Licence) protection. This is a crucial part of ensuring your travel investment is safe.

East Cape Tours & Safari Limited (9739970), located at Granta Lodge, 73 Graham Road, Malvern, Worcestershire, UK, holds ATOL membership number 11153. In the unfortunate event of our insolvency, ATOL protection ensures you are not left at a financial loss or without assistance abroad.

What ATOL Covers

ATOL is the UK’s financial protection scheme, backed by the UK Government, designed to protect you when booking a holiday with a UK ATOL holder.
It covers charter flights and package holidays, providing support if your ATOL holder ceases trading.
The scheme was updated in 2012 and 2018 to adapt to changes in the holiday market, ensuring comprehensive coverage.

Eligibility for ATOL Protection

Your holiday is protected under ATOL if you book a package with a single travel firm that includes:

Flights and accommodation (including cruises),
Flights and car hire, or
Flights, accommodation, and car hire.

ATOL also covers some flight-only bookings, especially those where tickets are not issued immediately, such as charter flights, certain discounted scheduled flights, or when paying for flights in installments.

Note: ATOL does not apply to flights booked directly with scheduled airlines or through airline ticket agents.

Booking with Us in South Africa: SATSA Bonding

For added assurance, when booking with us in South Africa, you benefit from SATSA bonding. This provides an additional layer of financial protection, ensuring that your investment in your travel experience is secure.

For further details on SATSA bonding, please visit: satsa.com/bonding

We’re committed to making your travel dreams a reality with the utmost confidence and security. Whether you’re booking from the UK or South Africa, our financial protection measures are designed to ensure that your adventure is worry-free from start to finish. For any inquiries or further information, please don’t hesitate to contact us.

wildlife-group-of-wildebeest-in-namibia-during-sunset

We have been in the tourism industry for more than 25 years

Leave the stress of planning behind as our experienced team takes care of every detail, from coordinating vendors to managing logistics. You can relax and focus on making memories while we handle the rest.

Stress-Free Planning

Booking a safari can often seem overwhelming, especially for first-time visitors to Africa. At East Cape Tours, we streamline this process, ensuring your journey from dream to reality is smooth and stress-free. Our team of dedicated experts is always available to discuss your trip and provide personalized recommendations.

Personalised Care

We empathize with our customers and recognize that investing in a luxury African safari offers a multitude of global destinations to consider. We understand that such a journey is often reserved for significant occasions, like honeymoons or once-in-a-lifetime bucket list adventures. That’s why we are devoted to ensuring every detail is flawless.

Comprehensive Support

Our commitment to exceptional service goes beyond the booking process. Our safari specialists are available 24/7 across multiple communication channels, including email, WhatsApp, and iMessage, to assist with any questions or concerns.

Customer Reviews

Helen
United Kingdom
We have just returned from South Africa for which Cearl at East Cape Tours did the organising of internal flights, accommodation and the Safari. The service we received was first class. Cearl was really helpful, professional, knowledgeable and efficient. Thank you.
Klaus Scnelder
Germany
We did a short term decision to visit Victoria Falls in Zimbabwe on a long weekend. ECT‘s recommendation in regards of flights, hotel, dinner tour and drumshow was simply perfect and allowed to relax as well. I only can recommend.
Grace Tillemans
United States
For our first safari in Africa we decided to go to Sabi Sands private game reserve which was incredible. The whole process went seamlessly thanks to our amazing agent Valencia Sifo. She was extremely responsive and very helpful at answering all our questions for the trip. I would highly recommend her to help you plan a trip of a LIFETIME! Thank you Valencia.
Lucy Sorton
United Kindgom
Delayed trip to South Africa after Covid. All amendments were handled swiftly and efficiently. Cost kept to minimum considering a 2 year delay. Every property we stayed at was excellent, every trip organised was excellent, car hire was perfect and would definitely use them again. Recommended to friends.

Personalised Planning

Leave the stress of planning behind as our experienced team takes care of every detail, you can relax and focus on making memories while we handle the rest.